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Product Information
How
can I review your products?
Click
on the "See All Products" link on the left-hand navigation
area on any page and you'll be brought to our Buyer’s Guide. The
products in our Buyer’s Guide are grouped into specific categories
called Product Assortments. Our assortments are made up of individual
product categories, like shirts, pants and jackets. Just click on the
assortment that best categorizes your clothing needs. You'll be brought
to a page that lists the items available under that category, like our
popular 401 Three-Season Jacket. Then just click on the item number you're
interested in and you'll be brought to a style page where you will find
detailed product information, ordering information and a "Buy"
button and a top "Buy Item" link.
You
can also click on our individual product categories, like shirts, pants
etc. from the left-hand navigation "Shop Online" section on every page.
This will also bring
you to the page that lists the items available under that particular
product category.
The
following example features a product category:
At
the style level for jackets, you will see a presentation like the following
example:
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Does
the website feature all the merchandise from our catalogs?
We
continue to increase the selection of items on our site; however, we do
not offer all of our products online. You can contact us via email at
feedback@aramark-uniform.com, fax
(800-436-3132) or phone (800-388-3300) to order any item in our catalog
not found on our website.
How
can I order from the ARAMARK catalog online?
On
the left-hand navigation area on every page, there is a "Catalog
Express" button. By clicking on this button and entering
the department number from your catalog, you will receive the same prices,
offers and promotions online that are in your catalog. But, you must enter
your department number to receive the pricing shown in your catalog.
How
can I find and review detailed information for each product?
At
the top of every style page, there are links that give you more detailed
product information.
- "See
Colors" allows you to see the color that each product comes in.
- "Check Stock and See
Prices" gives the price for each product, along with the color
and size availability for each item.
- "Buy
Item" brings you to the "Buy" button on the bottom of the page, where you fill in specific order information for that product before clicking the "Buy" button.
How
do I buy an item and add it to my shopping cart?
On
the product page, there is an area to fill in product ordering information.
This is where you would fill in garment color, size and quantity for that
particular product. If you want the garment to have personalization, click
on the personalization box at the bottom of the page. That will bring
you to an easy personalization form where you can:
- specify
if you want standard print screening or standard embroidery - which
is your personal or company name. If custom embroidery is desired, please
call one of our personalization experts at 800-677-6060.
- specify
if you want this product added to your shopping cart by clicking the
"Add To Order" button.
If you do
not want personalization, do not click on the personalization box –
just leave it blank and click the "Buy" button at the bottom of the page.
After completing this order information and clicking the "Buy" button,
the item is added to your shopping cart and you are brought to the shopping
cart page. From this shopping cart page, you can review your order and
you also have the opportunity to:
- Add another
quantity of the same product to your order, Or
- "Continue
Shopping" and return to our products, Or
- Click "Check Out" and finish
shopping
What
is the Step Saver button on the product page?
The
"Step Saver" is an easy way for you to add multiple sizes and colors of
that same product to your order without having to re-enter that product.
So, it eliminates the need to enter the same garment information over and
over again.
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Personalization
Can
I order personalization online?
Many
of our garments can be personalized with your name and company logo by
using our Logo Center. But, not all of our personalization options are
available online.
What
if the personalization I want is not available online?
As
of yet, not all of our personalization options and combinations are supported
by our online ordering service. If the personalization you need is not
offered online - please call us and a personalization expert will
help you place your order.
Where
do I supply personalization information when ordering online?
The
product page has a check box to select if you want embroidery or screen printing.
Once you select an option, you are brought to the Logo Center,
which has a place for you to supply the information needed to order
basic personalization online.
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How does the Logo Center allow me to personalize my items?
Click here to learn more about how the Logo Center works.
What
if I do not want personalization?
If
you want your garment without personalization, select none under the "Choose Customization"
section on the right hand side of the page.
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Checkout, Address, Delivery and Payment Information
How
do I checkout after I finish shopping?
Once
you have decided to checkout, click the "Shopping Cart" button on the
top right navigation area (if you are not on a page which has a "Check
Out" button). Then you will step through the final series of simple forms
required to complete your order. The first is the Bill-To and Ship-To
form, where you will either fill in or confirm your billing and shipping
address. Optionally, you may specify a different address for order delivery.
From this Bill-To and Ship-To page, you can also redeem a coupon. To get to the
next page, click the "continue" button.
Can
I resume shopping or delete an item from my shopping cart at anytime?
At
anytime, until you have completed credit card information - you may resume
shopping, delete an item from your shopping cart, or visit any area on
our site. The information that you have supplied up to that point will
not be lost and will not need to be re-entered.
How
do I specify my delivery preference?
After
you have supplied us with your Bill-To and Ship-To information and clicked the "Continue"
button, you are brought to a Shipping Method page where you are asked
for your shipping preference. Most of our parcels are shipped via Federal Express Ground,
although ARAMARK also offers Priority Mail and Parcel Post. You may
also select 1 or 2 day Air Express. For all shipping methods, please allow
for an in-house processing time before an order is shipped. Your order
confirmation email will indicate when you should expect to receive your
order. Please call us if you need your order sooner than the date provided.
Fill in your preferred shipping method and then click the "Continue" button.
What
are my payment options?
We
accept Visa, Mastercard, American Express, and Discover Card. Please include
your card number, as well as your card's expiration date. From this payment
page you can also view your order summary and then submit your order. You may also
enter a coupon at this time. Enter the coupon number in the box provided
and click the "Redeem" button. If the coupon you entered has a discount for one or more
of the products you are purchasing, you will see the price adjustment after clicking the
"Redeem button.
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Do
you offer Business Accounts and how do I set one up?
ARAMARK
also offers Business Accounts to companies, institutions, or government
agencies, subject to credit approval. Terms Net 30 days. No sale prices
or quantity discounts allowed after 30 days. To set up a business account,
complete the online credit application and credit release form available
under our top navigation customer service drop down menu or our site map or click
here for the application and click
here for the release form.
If
you have a business account, please select the Business Account option.
You will find a place to include your customer number and a purchase order
number in the Optional Information box.
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Is
my order Secure?
Credit
card information is gathered using your browser's Secure Mode.
You may notice that your browser will display this form's page address
beginning with "https://" instead of the usual "http://". The s stands
for secure - and it means we're using the industry standard Secure
Sockets technology to help ensure that your credit card information
gets transmitted to us safely.
What
if you don't use a browser that supports Secure Mode?
We
recommend that you consider upgrading your browser to one that does. Excellent
browsers are available from Microsoft or Mozilla, and others.
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My Account Information
How
do I register for My Account?
Registering
is easy. Click on the red My Account toolbox located in the left-hand
navigation area or click the "Please Sign In" link located on the top
right navigation area. Simply pick a user name and password and then fill
out our simple online form. That's it. We store your shipping and billing information
on our secure server so you never have to re-enter it.
Will
I be required to enter my username and password each time I use My Account?
No.
If your computer accepts cookies,
the system will remember that you have been to My Account before and
you will not need to sign in. All you need to do is click on the red toolbox
located in the left-hand navigation area.
Why
should I register? What are the benefits?
My Account
is packed with features designed to make shopping on www.ARAMARK-Uniform.com
a snap. Registering makes checkout easy. We store your shipping and billing
information on our secure server so you never have to re-enter it. My Account
also allows you to track all your orders, upload your logo, access your
account history, view your billing statements, contact your Account Representative
and much more.
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Do
I have to register to place an order?
No.
My Account is offered as a convenience to our customers.
How
do I update or change my shipping, billing address, email address, username
or password?
First
you need to be signed into My Account. There is a section called Profile
Maintenance where you can edit any of the information that you used
when you registered.
What
do I do if I forgot my username and password?
Click
on the Forgot Your Password? link and we will email you your username
and password.
What
if I share a computer with someone else in my home or office?
If
you use a shared computer, when you finish shopping at www.ARAMARK-Uniform.com,
be sure to use the "sign off" feature on the My Account page to clear
your personal My Account information from the local computer.
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Order Confirmation, Tracking and General Information
How
do I know you received my order?
Once
you have submitted your method of payment, you will see an Order Confirmation
page. This page is formatted so that you can print and save it for your
records. It will confirm all of the details that you have specified: billing
and delivery information, as well as product and personalization options,
quantities, and pricing.
Will
I receive an email confirmation for my order?
Yes,
once your order is received into our corporate mainframe computer, you
will be sent an email confirmation containing your order number. The order
number is used to track your order through the order processing and billing
systems. If you need to talk to us about your order, the order number
will help us find your information as quickly as possible. If you do not
have your order number, we can also use your name, address or phone number.
Can
I check my order status online?
You
can also use your order number online to check the status of your order
anytime by clicking on the "Track Your Order" link on
the top navigation area.
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Can
I track my order with a Federal Express tracking number?
If
you would like to track your package, please send us an email at feedback@aramark-uniform.com
with the order number and we will email you the tracking number.
What
if one of the items I ordered is on backorder?
Your
order confirmation will include the date we expect you will receive each
item. If an item is on backorder, we will include the expected date we
will receive the merchandise at ARAMARK on your confirmation. If that
date changes, we will contact you to let you know.
Does
ARAMARK accept international orders?
Currently
we only accept orders from the United States and Canada. Please email
us at feedback@aramark-uniform.com
and we will contact you to process an international order.
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Discounts and Tax Information
Do
you offer quantity discounts on large orders?
Yes.
Our online ordering service will calculate quantity discounts, where applicable,
for your entire order. If you are ordering one item in several sizes
or colors, or with different personalization options, then you will specify
each unique combination separately. The total quantity purchased for a
item, regardless of size, color, or personalization variations, is the
basis for our quantity discounts.
Why
was I charged sales tax when you don't have a retail store in my state?
ARAMARK Uniform Services & Career Apparel
is a division of ARAMARK, which has
a physical presence in every U.S. state. Therefore, we are required to
charge sales tax on shipments to all states.
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