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NEWS RELEASE

FOR RELEASE February 18, 2004:

 

Cleaning service for Hospitals and Heathcare Facilities

Forward Looking Statement

Microfiber Products shine in U.S. Hospitals

Frequently Asked Questions


For questions related to this Press Release, please contact: Derek V. Longshore at (818) 973-2863 or Bill Threldkeld at (310) 752-4400 ext. 105.

FOR RELEASE February 18, 2004:

ARAMARK Launches New Microfiber-Based Cleaning Service For Hospitals and Healthcare Facilities

BURBANK,CA., February 18, 2004 — ARAMARK (NYSE:RMK), a world leader in managed services, has launched a new rental service program using microfiber-based cleaning products geared to hospitals and healthcare facilities, it was announced today. The program, offered through ARAMARK Uniform Services, combines the company’s award-winning service with the latest microfiber mop and high duster technology.

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"Our new microfiber rental program provides the technology and service delivery to help hospitals better control infection, improve productivity, and reduce workers compensation claims," said Steve Donly, president of ARAMARK Uniform Services. "We have perfected the microfiber laundering process to enable our mops and dusters to deliver the products’ superior cleaning outcomes throughout its life-cycle."

A critical success factor to using microfiber cleaning technology is the proper laundering of the microfiber materials. If laundered improperly, the fibers will also trap bi-products such as cotton and lint which impede the performance and useful life of microfiber.

ARAMARK’s new program solves this problem by collecting the soiled units, cleaning them, using the company’s time tested cleaning process, and then returning them for reuse. Product quantity and service frequency is customized to each facility’s cleaning needs. Mop and high duster heads can last up to 500 washings and have been proven to be more cost effective than traditional cleaning processes.

Microfibers are densely constructed nylon fibers that are approximately 1/16 the thickness of a human hair. The tiny fibers penetrate the microscopic pores of most flooring materials and the density of the material enables ARAMARK’s mops to hold six times their weight in water, making them more absorbent than conventional products.

The positively charged microfibers in the company’s high dusters are designed to attract dust (which has a negative charge). The microfiber cleaner’s tiny fiber pockets trap dust, dirt, pollen, mites, grime and bacteria.

"ARAMARK’s service program is for healthcare facilities that have replaced the traditional mop and bucket approach with microfiber cleaning," Donly said. "Results from the company’s pilot program show superior cleaning effectiveness as well as increased productivity and improved job satisfaction among hospital cleaning staff."

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For questions related to this Press Release, please contact: Derek V. Longshore at (818) 973-2863 or Bill Threldkeld at (310) 752-4400 ext. 105.

FOR RELEASE February 18, 2004:

Forward-Looking Statements

This press release includes "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 that reflect our current views as to future events and financial performance with respect to our operations. These statements can be identified by the fact that they do not relate strictly to historical or current facts. They use words such as "aim," "anticipate," "estimate," "expect," "will be," "will continue," "will likely result," "project," "intend," "plan," "believe" and other words and terms of similar meaning in conjunction with a discussion of future operating or financial performance.

These statements are subject to risks and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements.

Factors that might cause such a difference include: unfavorable economic conditions, including ramifications of any future terrorist attacks; increased operating costs; shortages of qualified personnel or increases in labor costs; currency risks and other risks associated with international markets; risks associated with acquisitions, including acquisition integration costs; our ability to integrate and derive the expected benefits from recent acquisitions; competition; decline in attendance at client facilities; unpredictability of sales and expenses due to contract terms and terminations; the contract intensive nature of our business, which may lead to client disputes; high leverage; claims relating to the provision of food services; costs of compliance with governmental regulations; liability associated with non-compliance with governmental regulations, including regulations pertaining to food services and the environment; inability to retain current clients and renew existing client contracts; determination by customers to reduce outsourcing and use of preferred vendors; seasonality and other risks that are set forth in the "Risk Factors" sections of ARAMARK’s SEC filings.

For further information regarding risks and uncertainties associated with ARAMARK's business, please refer to the "Management's Discussion and Analysis of Results of Operations and Financial Condition" and "Risk Factors" sections of ARAMARK's SEC filings, including, but not limited to, our annual report on Form 10-K and quarterly reports on Form 10-Q, copies of which may be obtained by contacting ARAMARK's investor relations department via its web site www.aramark.com.

Forward-looking statements speak only as of the date made. We undertake no obligation to update any forward-looking statements to reflect the events or circumstances arising after the date as of which they are made. As a result of these risks and uncertainties, readers are cautioned not to place undue reliance on the forward-looking statements included herein or that may be made elsewhere from time to time by, or on behalf of, us.

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For questions related to this Press Release, please contact: Derek V. Longshore at (818) 973-2863 or Bill Threldkeld at (310) 752-4400 ext. 105.

FOR RELEASE February 18, 2004:

ARAMARK Uniform Services’ Microfiber Products Shine In U.S. Hospitals

BURBANK, Calif., February 18, 2004
The success of ARAMARK Uniform Services’ new microfiber rental service is built on two key principles — ARAMARK Uniform Services’ world-renowned customer service, and contemporary microfiber-based cleaning products, including flat mops and high dusters.

ARAMARK Uniform Services’ microfiber lightweight mop handle/frame is the most effective floor cleaning tool available today. At 20 ounces, this 60-inch, lightweight, aluminium construction flat mop weighs a fraction of conventional mops. The pivoting frame design allows the mop to get into tight or hard-to-reach areas easily.

The microfiber replaceable mop head features densely-woven microfiber fabric and cleans more effectively than a regular loop mop, requiring far less water and disinfectant. The thin microfibers trap dirt and germs that regular mops leave behind, and when changed between rooms, this mop head will help eliminate cross contamination problems.

The high duster is a fast and easy way to clean hard-to-reach surfaces. The adjustable duster arm can be easily angled to clean high horizontal surfaces. The positive static charge of the microfiber sleeves attracts fine dust and dirt (which has a negative static charge) like a magnet. The unit measures 30 inches and weighs 7 oz.

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For questions related to this Press Release, please contact: Derek V. Longshore at (818) 973-2863 or Bill Threldkeld at (310) 752-4400 ext. 105.

FOR RELEASE February 18, 2004:

Microfiber – FAQs

What is microfiber?
Microfibers are densely constructed, polyester and polyamide (nylon) fibers that are approximately 1/16 the thickness of a human hair. The density of the material enables it to hold six times its weight in water, making it more absorbent than conventional products.

Is microfiber a proprietary product of ARAMARK?
No. Microfiber is commercially available in a wide range of products, from clothing to cleaning.

What's unique about ARAMARK's microfiber service?
ARAMARK is the first managed services provider in the industry to offer customers a comprehensive microfiber solution. Microfiber requires special laundering and drying procedures, and ARAMARK is one of a handful of large scale managed services providers who is capable of servicing customers' needs on a large scale basis through their rental services program.

How do microfiber cleaning products differ from traditional products?
Traditional cleaning products, such as loop mops and cloth rags, can become carriers and of bacteria, germs and other contaminants. When a loop mop or cloth rag is dipped back into cleaning solution and re-applied to the floor or surface, germs can be passed along. Microfiber cleaning products are not re-dipped into solution. The mop heads and high duster heads are kept in a cleaning solution until ready for use, then attached using Velcro. Once the area is cleaned, the soiled microfiber head is removed, and a new one attached. Additional benefits include less use of water and chemicals and a potential reduction in worker compensations claims due to slipping in wet areas and lifting heavy buckets.

What are the cost savings for using a microfiber cleaning system over traditional cleaning practices?
Since microfiber is relatively new to the hospital facilities industry, conclusive research studies have not been done. However, initial studies in test markets show that, over the long run, microfiber products can save a hospital almost $40 per 100 rooms cleaned, including costs for the mop, labor, chemicals, water and washing. (Note Ð actual savings would be greater, since the $40 amount does not include savings cost for water used. Microfiber methods use much less water than traditional cleaning methods).

What other managed services companies offer a microfiber service?
At this time, none. ARAMARK is the first company to develop the infrastructure, and one of the few companies in the industry with the capacity to service microfiber customers on a large scale basis.

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ARAMARK Corporation is a world leader in providing award-winning food and facilities management services to health care institutions, universities and schools, stadiums and arenas, international and domestic corporations, as well as providing uniform and career apparel. In FORTUNE Magazine's 2003 survey of the "Most Admired Companies in America," ARAMARK ranks No. 1 in the outsourcing services category and is No. 10 among all companies included in the survey by overall score as evaluated by peers within the industry. Headquartered in Philadelphia, ARAMARK has approximately 200,000 employees serving clients in 18 countries. ARAMARK Uniform Services is a division of ARAMARK Uniform and Career Apparel, Inc., an indirect wholly owned subsidiary of ARAMARK Corporation.

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