Uniform FAQs
Thank you for choosing ARAMARK.
Now you have the people and
services you need to help your
company look and perform its best.
As we build our relationship, you're
sure to have questions and this
handy reference guide should help.
 [Download Rental Service FAQs in PDF]
How do I add a new wearer to my order? Adding additional wearers to your account is easy.
We prefer to have your Route Sales Representative
measure all new wearers to ensure proper sizes
are ordered. Please contact your Customer Service
Coordinator to schedule an appointment with your
Route Sales Representative. If you elect to have your
Customer Service Coordinator place the order without
measuring, you may encounter additional set up
charges should the garments need to be reordered.
What should I do if the wrong size garment is delivered? We prefer to have our Route Sales Representative
measure all new wearers to ensure proper sizes
are ordered. Please contact your Customer Service
Coordinator to schedule an appointment with your
Route Sales Representative. If you elect to place the
order without measuring, you may encounter
additional set-up charges should the garments need
to be reordered.
What should I do if my garments need repair? First, complete a repair tag provided by your Route
Sales Representative. If the repair is not made, please
contact the District Manager immediately and provide
all information relevant to the repair. Set up a time for
him or her to meet with you and discuss your concern.
There could be various reasons why this is happening.
We will need to visit your account to investigate further
so that this problem does not resurface in the future.
What if I need to increase my weekly usage? Contact your Customer Service Coordinator or District
Manager to notify your Route Sales Representative to
deliver additional product.
What is your inventory maintenance process?
Inventory maintenance is a program designed to properly
manage customers' product inventory levels so they do
not run short prior to the next delivery. In addition, this
program will allow any loss charges to be spread evenly
throughout the year.
Every quarter your Route Sales Representative conducts
a physical inventory of certain allied products and compares the results to the inventory listed on your
invoice. If actual inventory exceeds the invoice inventory,
a credit is issued and the excess merchandise is removed.
If the physical inventory result is less than your invoice
inventory, a loss charged is assessed and the merchandise
is replaced.
Why do I have a loss charge on my invoice? When product inventory is requested to be lowered or
removed from service, the Route Sales Representative
physically counts the inventory at the customer's location
and compares the results to the invoice inventory. Any
missing product is charged as loss on the following
delivery.
What should I do if some of my garments are missing? Contact your Customer Service Coordinator or District
Manager to notify your Route Sales Representative to
deliver the remaining garments.
Why is there a preparation charge on my invoice?
Every time garments are ordered, preparation and
emblem charges are generated. These charges are the
additional costs ARAMARK incurs to create and prepare
the new order—such as material handling and shipping
costs and the costs of affixing emblems. These one-time charges also appear on your service
agreement.
What if I'm experiencing problems with the quality of the products? Please contact your Customer Service Coordinator to
request that your Route Sales Representative personally
reviews these issues with you and corrects the situation
on your next delivery day.
What is the process of charging for ruined merchandise? Ruined charges for allied items are charged to the
customer when product is improperly used and/or
cannot be cleaned or processed through our normal
procedures. This is normally identified by our plant
soil sorters when the customer's soiled merchandise
is counted in our production facility. In the case of
garments, the ruined garment may be identified by
either the Route Sales Representative at soil pick-up
or in our production facility by our garment inspectors.
Why do I have a yearly price increase? On your anniversary date, there is a scheduled increase.
Yearly increases are built into our agreement to offset
the increased costs of doing business year to year. The
increase is noted on your invoice and stated in your
agreement.
If you have questions that are not
covered here, please contact your
Customer Service Coordinator or
call 1-800-ARAMARK (272-6275). |
